We'd love to hear from you. Check below to find the best ways to contact our team.
Check our FAQs any time, day or night:
- New to marking: www.pearsonra.com.au/newmarkers
- Returning to marking: www.pearsonra.com.au/returningmarkers
Or contact our recruitment team: naplanmarking@pearson.com
Check our FAQs any time, day or night: Casual Staff FAQ | Naplan Marking
Or contact our recruitment team: naplanmarking@pearson.com
Check our FAQs any time:
Or contact our helpdesk team:
- Live chat with a real person: https://www.passess.com.au/
- Chat is the best way to connect quickly with our team
- Free call: 1800 959 427
- Email: passupport@pearson.com
Our helpdesk are available Monday-Friday between 8:30am - 5:00pm, AEST.
During live marking, our helpdesk will be online from 8:00am - 10:00pm Eastern time on weekdays, and from 8:00am - 6:00pm Eastern time on weekends.
If you have a question about the NESA online courses, you can contact NESA directly:
- Email: naplan.nsw@nesa.nsw.edu.au
- Telephone: (02) 9367 8382
We aren't currently accepting applications for 2027 marking roles. Click here to express your interest, and our team will email you with an invitation to apply when recruitment opens: NSW NAPLAN Marking Expression of Interest
Click here to review our Calendar of key events and dates in the 2027 marking program: www.pearsonra.com.au/calendars
Are you new to marking with Pearson? Click here to see our FAQs for New Markers: https://pearsonra.com.au/newmarkers
Have you marked with Pearson before? Click here to see our FAQs for Returning Markers:
https://pearsonra.com.au/returningmarkers
Click here to access job descriptions, onboarding paperwork, technical specs and other key documents for a NSW NAPLAN marking role: www.pearsonra.com.au/documents
Click here for technical support with all our digital tools and platforms, including eMark: www.pearsonra.com.au/technicalsupport