Refer to our employee FAQs for help: Casual Staff FAQ | Naplan Marking

Or you can Contact Us: naplanmarking@pearson.com 

Use the email address that you supplied with your job application.

If your password is not working, or you not sure what your password for this website is, the best thing to do is simply set a new password here: Reset Password 

You will not need to type in the existing password to reset your password.

You will be sent an email with instructions for resetting your password. If you don't receive this email within 5 minutes, please check your spam/junk folder just in case. 

Prior to the online training, you'll receive an email from our recruitment team with a weblink for the Zoom meeting.

If you've never used Zoom before at all, or you have a new computer and haven't used Zoom on this new machine, please click this link up to one hour before the training begins. Follow the prompts to make sure you can join the meeting smoothly.

Yes, you will need to Allow Zoom to access your microphone and camera.

When you join the meeting, you will see a pop-up prompt asking if you would like to allow Zoom to access your microphone and camera: follow the prompts to allow this access.

Visit the Zoom FAQ site for more detailed instructions:

Allowing microphone, camera, and screen share permissions in the Zoom Web App

Keeping your microphone muted during the online workshop improves the audio quality for all the attendees. You may be asked to unmute yourself if you are called on to ask or answer a question: otherwise, it's courteous to keep your microphone muted in Zoom.

Look for the small Microphone icon:

 OrWhen the microphone is struck through, you are on Mute and no one else on the call will be able to hear you.

You may be asked to use the Chat feature in Zoom to read or write a message or question during the online training session. 

To open the Chat window, click the Chat icon:  This icon looks like two speech bubbles that overlap.

To send a message, type your message and then click the Send icon:This icon looks like a paper plane, or a triangle.

When you send a message in the main chat, all meeting attendees will be able to read your message.

For more information, read this article on the Zoom website: Chatting in a Zoom meeting

Visit: www.passess.com.au

Username: your username will be sent to you in an email

Password: we will send you a secure password to use the first time you login to eMark. You'll be asked to change your password the first time you login. 

Click here to reset your password: passess.com.au/mainsite/forgotpassword.php

It takes less than two minutes to reset your password.

You can also start a live chat with a real person if you need more help: www.passess.com.au 

No, please only have one window and/or tab open with eMark running. If you mark scripts in multiple windows or tabs at the same time, your work will not submit correctly.

eMark is designed to be used in one window and/or tab only.

There are two main reasons that eMark accounts may be locked:

• Time of day
  • Please wait until marking hours resume to access your account

• Onboarding or training issue

  • Please start a live chat with a real person for support: www.passess.com.au 

Time of day
eMark is not available overnight, marking is only available during these times:

Monday to Friday 

• 8:00 am accounts are unlocked  

• 10:00 pm accounts are locked  

Saturday and Sunday  

• 8:00 am accounts are unlocked  

• 6:00 pm accounts are locked 

Easter Public Holidays 

• Accounts will locked over the Easter public holidays, including Good Friday and Easter Monday. Marking will resume on Tuesday.

Onboarding or training issue

Your eMark account may be locked if:

• your training is showing as incomplete in our system
• we are missing some of your onboarding paperwork
• you have had an unexplained absence

If your account is locked, and it's during marking hours, please start a live chat with our team to get support: www.passess.com.au

There are two main reasons your total scripts may not match your personal tally:

1. Practice scripts are not included 
2. Slight delay between finishing a script and the dashboard updating

1. Practice scripts (sometimes called calibration or warm-up scripts) are not tracked in your eMark dashboard. We recommend that you track your practice scripts separately from live scripts in your personal records. 

You will be paid for both pracitce and live scripts.

2. The dashboard updates every 5 minutes, so if you've just finished a script, there may be a short delay before the dashboard refreshes. Check back in 5 minutes to see if the total is updated. 

If after 5 minutes the total hasn't refreshed, please log out of eMark and then log back into eMark. This can resync your browser with eMark and refresh the dashboard. 

If this still doesn't do the trick, please start a live chat with our team for support from a real person: www.passess.com.au 

If you've completed your Practice scripts, but eMark hasn't yet updated to show the menu path for Scoring, check that you have clicked Commit Set on your Practice scripts:

The system will only mark your Practice scripts as Complete when you click Commit Set.

You may have reached your Cap or limit for that Question or Item.

Please try a different Question or Item if these are available. Once you've completed all the work that has been allocated to you, please use eMark to send a message to your Group Leader to request more scripts.

Please refer to this guide to help you use the system.

www.pearsonra.com.au

We aren't currently accepting applications for 2027 marking roles. Click here to express your interest, and our team will email you with an invitation to apply when recruitment opens: NSW NAPLAN Marking Expression of Interest
 

2027 Calendars will be available soon. Please check back here in the coming weeks. 

Are you new to marking with Pearson? Click here to see our FAQs for New Markers: https://pearsonra.com.au/newmarkers

Have you marked with Pearson before? Click here to see our FAQs for Returning Markers:
https://pearsonra.com.au/returningmarkers

Click here to access job descriptions, onboarding paperwork, technical specs and other key documents for a NSW NAPLAN marking role: www.pearsonra.com.au/documents

Click here to contact our team: www.pearsonra.com.au/contactus